Citizen hub
Services, complaints, property, and cases share one account instead of separate counters.
The brief
Islamabad residents were using separate counters for services, complaints, property, and cases. Array Digitals built the citizen portal and the mobile app so those tasks share one account. People can start a request and see where it stands.
What we did
Mobile app
The same civic tasks are on a phone, which is how most residents open the portal.
Product build
Accounts, requests, and the status of each case were built as one product.
More work
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